Please take note that we (AROPA) sell only digital items. Since digital items such as email courses and papers (PDF) can not be returned to the owner, we don't issue refunds.

Still you can request a replacement of an ordered course if you receive another course than the one purchased.

The replacement request should be submitted shortly after receiving the first lesson of the mistaken course, that is, within 24 hours. Otherwise you'll be charged $5,95 the first lesson.

You may ask for a full refund only if the product sent is not the ordered one (and you don't request a replacement).

In this case, please send your refund request to aropa@freudfile.org with subject "request refund" (without quotes). Also send us a copy of your invoice.

Refunds are processed within 30 days since your request.

Please acknowledge that we don't issue refunds for our papers or ebooks (PDF).

Should you need to complain about our return policy, please send your complaint to customercare@freudfile.org.

Learn more about our contact details here.